Z-Wave Certification Services

When a submitted certification case has passed the Initial Review at the Z-Wave Alliance a notification email will be sent to both you and Trident IoT. We cannot start to process your product until we have received this notification.

Please contact Trident IoT once your certification case has passed the Initial Review. The following items need to be completed in order to get your product in our waiting queue.

• • Trident IoT must receive a purchase order either by email or by post. The certification fees are listed on the following page: https://sdomembers.z-wavealliance.org/document/dl/1278.
  • Trident IoT will issue an invoice upon receipt of your PO. Please do not transfer any payment before you have received the invoice.

Trident IoT will then put your device into the testing queue after all of the following conditions have been met:

1. 1. The testing facility has received two device samples.
   2. The product documentation has been uploaded. It must meet the requirements of all documentation-related form items, explain how your device is used and how it will partake in the testing procedures. It is your responsibility to provide enough explanatory details that the testers can reasonably use the device with the Z-Wave test specifications.
   3. A NVR value screen shot has been uploaded.
   4. A firmware hex file has been uploaded if the product supports over-the-air firmware updates.
   5. Trident IoT must have received either payment in full or proof of payment.

All documents and files can be uploaded on the certification online portal. Go to the Files page of your certification case and upload the files under the correct file type or upload them under Additional Files.

Your device enters the queue once all required conditions have been met.

Please note that the queue may have one or several devices ahead of you. Trident IoT can tell you where you are in the queue but cannot tell you which devices are ahead of yours. Trident IoT is also unable to predict the length of time it will take to get to your device; if there are many problems with other devices, testing will take much longer. Some devices are tested quickly while others require extensive documentation for complex issues. We strive to test each device with accuracy and efficiency.

If you are pressed for time, we offer a Fast Track service to process your device in a preferred queue.

We will begin testing once your device has reached the first position in the testing queue. Your device will be tested using the Z-Wave test specifications. Our role in the process is to document the results of the test and to report these to the Z-Wave Alliance certification manager. Only the certification manager can tell you whether your device has passed or failed the certification or has gone into the ad-hoc resolution phase.

Although unlikely, the testers may contact you during testing to address a specific issue where the documentation is unclear. Overall, there will not be any communication from the testers regarding your product during the testing process. The failures we find are simply documented and reported to the Z-Wave Alliance certification manager.

• • We strongly recommend that you are diligent when going through the self-certification process. The Certification Online Portal will guide you through the process and provide detailed instructions about the test procedures that are performed for each of the selected form items. It is rare for certifications to fail on our end for those who have followed the test specifications during the self-certification process.
    
  • Compare your product documentation with the certification document requirements. Many times, devices are placed into ad-hoc based solely on documentation; some have even failed. Double-check that you have correctly identified which command classes your device supports/controls.
    Make sure your product documentation is the user manual and not a software specification document.
  • Pack your device appropriately for shipping. If we receive damaged or unusable devices, we require you to ship a fully functioning replacement before we are able to enter the device into the queue.
    

Once Trident IoT has completed the initial test run, the results will be sent back to the Z-Wave Alliance. The Z-Wave Alliance certification manager will review the results and decide on the next step of the certification case:

• • Technical tests are done if no issues are found. Please note that the Z-Wave Alliance is not able to pass the certification if the market certification has not already been approved by the Z-Wave Alliance.
  • The device will be placed into the ad-hoc resolution phase if there are a small number of minor issues. During this 30-day period, the sent-in device will be re-tested for free only once if an update or new firmware for the device is available. Each additional device or firmware that is needed to make the device free of errors will be charged according to the certification fee schedule.
  • The certification fails if the device has major issues. A new certification case will need to be created and new fees will apply when the device is resubmitted for another certification attempt.

At least one of the test samples will be kept at the testing facilities for later reference. Unless requested in writing within forty (40) business days, all devices you supply for testing become property of Trident IoT GmbH and will not be returned. To request the return of a product, please email us your address and shipping account with the billing zip code. We will not return devices without a shipping account.